This case study delves into how a leading Indonesian beauty and beverage distribution and manufacturing company, facing many operational challenges, leveraged technology to streamline its supply chain, enhance efficiency, and drive significant cost savings. By implementing a unified digital ecosystem, the company revolutionized its business operations, empowering its workforce and delighting its customers.

One of Indonesia's leading beauty and beverage distribution and manufacturing companies faced a complex challenge: managing a sprawling network of distributors, field staff, and retailers across various industries, including bottled water, cosmetics, and soy milk beverages. With over 150 distributors, 550+ field staff, and a staggering 120,000+ retail outlets, the company required a streamlined solution to improve efficiency, reduce costs, and enhance customer satisfaction.

• Fragmented Systems: The company relied on 12+ disparate systems for managing inventory, distributors, field staff, CRM, sales, contract management, claim management, reward points, and online selling. This fragmented approach hindered data visibility and real-time insights.
• Data Silos: Isolated systems prevented the company from accessing critical data related to productivity, efficiency, and performance metrics.
• Manual Processes: Manual data entry and duplication across multiple systems led to errors, delays, and increased operational costs.

Evozard, a leading provider of digital transformation solutions, stepped in to address these challenges. By implementing a comprehensive, integrated ecosystem, Evozard enabled the company to:

• Eco-system for Large Supply Chain: A unified platform that connects all parts of the supply chain, from manufacturing to the end consumer.
• Multi-tier Architecture: A flexible architecture that accommodates the complex dynamics of the company's distribution network.
• Mobile Applications: Tailored mobile apps for various user groups, including sales representatives, delivery personnel, collectors, merchandisers, and more.
• Extensive User Base: Over 3,000 users across 150 distributors, empowering them to manage operations efficiently.
• Vast Retail Network: Connectivity with 200,000 retailers, ensuring smooth order fulfillment and timely deliveries.
  

The results of our collaboration were nothing short of transformative:

• Cost Savings: The company realized significant cost savings by streamlining operations and reducing manual interventions, reducing cost for field staff by 30% within 1 year, and save 25% on IT infrastructure every year.

• Improved Efficiency: Increased productivity and faster turnaround times led to improved customer satisfaction by increasing delivery lead time by 33% within 8 months

• Data-Driven Decision Making: Real-time insights empowered the leadership team to make informed decisions.

Enhanced Customer Experience: A seamless digital experience for customers and partners strengthened brand loyalty by fastening the claim process by 34% within 1 year.