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About Client

One of USA’s Internet and Phone service provider

  • Company is in the forefront of innovation. Company’s development team is continually working towards developing solutions that put customers back in control. Customers can take advantage of our centralized phone system. Additionally, customers can benefit from features that add value to and save time with tool and technology for hotdesking environments.

  • Employee Size: 70 + Employees (As on Jan 2020)

  • Turnover: $8Million +  

Key Challenges

  • Multiple systems to manage multiple departments

  • Dependency on 10+ multiple systems to manage business operations i.e (CRM, Sales, Inventory, Project, Accounting, RMA, Agent Portal, Product Pricing, Product Commission, PBX creating for services, Field Staff etc.)

  • Unavailability of Real-time data due to isolated and disintegrated platforms/systems

  • Major issues

    • Due to limitations of current legacy system customization is difficult to manage

    • License cost of legacy systems are very high

    • Operation is not streamlined due to disintegrated platforms

    • No real data for inventory

    • Manual / Duplication of data inputs because of multiple system and forms

    • Report generation

Ecosystem Delivered

  • Multi-tier architecture

  • Seamless integration with third party system for Customer, Product, Product Pricing, Agent, Agent commission, PBX, Google integration

  • Bird eye view to management for over all business

  • $4.9 Million Of sales is recorded

  • Agent Portal  

Benefit Measured

  • Able to save cost on IT Infrastructure 30 % every year

  • Able to reduce time on creating opportunity to order completion flow by 30 % within 1 year

  • Able to reduce 50 % technical staff to manage different platform